Here’s a clear, professional Refund and Returns Policy tailored for BookValute.com (since you’re selling eBooks, it needs to reflect digital product rules
Refund and Returns Policy
Effective Date: [Insert Date]
At BookValute.com, we want you to be fully satisfied with your purchase. Because our products are digital eBooks delivered instantly after payment, we do not offer traditional returns like physical items. However, we do provide limited refunds under certain conditions.
1. Digital Product Nature
All items sold on BookValute are digital downloads. Once a file is purchased and delivered, it cannot be “returned” in the usual sense. For this reason, refunds are only granted in specific cases.
2. Refund Eligibility
You may request a refund if:
- You received the wrong file (different from the book you ordered).
- The file is corrupted or unreadable and cannot be fixed after re-downloading.
- There was a duplicate payment or accidental double charge.
Refunds are not available if:
- You changed your mind after purchase.
- You ordered the wrong title by mistake.
- You no longer need the eBook.
3. How to Request a Refund
To request a refund, please contact us within 3 days of purchase at:
Include:
- Your order number
- The title of the eBook purchased
- A brief description of the issue
Our team will review your request and respond as quickly as possible.
4. Technical Issues
If you experience difficulty downloading or opening your eBook, please reach out to our 24/7 support team. In most cases, we can help you re-access or re-download your purchase without needing a refund.
5. Contact Us
If you have any questions about this Refund and Returns Policy, please contact:
Email: Support@bookvalute.com